Omni Medical Supply llc
11501 Metro Airport Center Dr
Ste 100
Romulus, MI 48174
Phone 248-360-8000
Fax 248-360-9375
Ordering from Omni Medical Supply, Inc.
HOURS OF OPERATION
8:00a.m. to 5:30p.m. EST M-F
Orders processed after close of business will be processed the following business day.
Order placed online will be shipped within 24-48 hours unless otherwise communicated.
PHONE
Toll Free: (800)
860-OMNI (6664)
Local: (248) 360-8000
FAX
(248) 360-9375
Custom order forms are
available for faxing orders.
Please ask customer
service for custom order form.
ORDER ONLINE
www.omniordering.com
Please visit our website, to request
a username and password. Once set up, you may order online, check account
status, and search the many products that Omni Medical Supply, Inc. has to
offer. You may also contact us via e-mail at; [email protected].
TERMS AND CONDITIONS
Pricing is subject to change. Standard terms are net
30 days upon approval of a signed credit application. Other payment options
include ACH payments, Visa, Mastercard, and COD. The COD conditions are as
follows:
�
To a
business in the United States: $12.50*
�
To
residence in the United States: $12.50*
*
COD conditions are subject to carrier rate increases
DELIVERY CLAIMS
Any shipping errors,
shortages or damages must be reported to customer service within 24 hours from
the receipt of the order. All requests for proof of delivery must be received
within
30 days of shipment.
RETURN POLICY
Acceptance of returned
products is at the discretion of Omni Medical Supply, Inc.. Returned merchandise
will not be accepted for credit without a return goods authorization (RGA)
number, which can be obtained by calling customer service. There is a maximum,
30 Day time limit, in which to return all merchandise, should Omni Medical
Supply, Inc. approve such a return.
Special Order items
are non-returnable and non-refundable.
The following is
required to obtain a return goods authorization (RGA) number:
�
Full
description of merchandise and item number of product being returned
�
Complete
reason for return
�
Invoice
and/or confirmation number (sales order number)
The following applies
to all merchandise, not defective, or results of the customer�s error:
�
There
will be a 25% inspection and restocking fee on returns if the merchandise
is in the
original container, has not been used, and can readily be restocked.
�
An
additional fee may apply if the product was a special order or non-stock item.
�
The
customer should also expect to pay the freight back to the manufacturer.
Credit will be issued
on all authorized returned goods. Credit may be used towards future orders place
with Omni Medical Supply, Inc. Omni Medical Supply, Inc. does not issue refunds
in the form of cash, checks or credit cards.