Contact Us

Omni Medical Supply
4153 Pioneer Dr
Walled Lake, MI 48390
Phone 248-360-8000
Fax 248-360-9375

Ordering from Omni Medical Supply, Inc.

 

HOURS OF OPERATION

8:00a.m. to 5:30p.m. EST M-F

Orders processed after close of business will be processed the following business day.

Order placed online will be shipped within 24-48 hours unless otherwise communicated.

PHONE

Toll Free: (800) 860-OMNI (6664)

Local: (248) 360-8000

FAX

(248) 360-9375

Custom order forms are available for faxing orders.

Please ask customer service for custom order form.

ORDER ONLINE

www.omniordering.com

Please visit our website, to request a username and password. Once set up, you may order online, check account status, and search the many products that Omni Medical Supply, Inc. has to offer.  You may also contact us via e-mail at; omni@omnimedicalsupply.com.

TERMS AND CONDITIONS

Pricing is subject to change. Standard terms are net 30 days upon approval of a signed credit application.  Other payment options include ACH payments, Visa, Mastercard, and COD. The COD conditions are as follows:

         To a business in the United States: $12.50*

         To residence in the United States: $12.50*

* COD conditions are subject to carrier rate increases

DELIVERY CLAIMS

Any shipping errors, shortages or damages must be reported to customer service within 24 hours from the receipt of the order. All requests for proof of delivery must be received within

30 days of shipment.

RETURN POLICY

Acceptance of returned products is at the discretion of Omni Medical Supply, Inc.. Returned merchandise will not be accepted for credit without a return goods authorization (RGA) number, which can be obtained by calling customer service. There is a maximum, 30 Day time limit, in which to return all merchandise, should Omni Medical Supply, Inc. approve such a return.

Special Order items are non-returnable and non-refundable.

The following is required to obtain a return goods authorization (RGA) number:

         Full description of merchandise and item number of product     being returned

         Complete reason for return

         Invoice and/or confirmation number (sales order number)

 

The following applies to all merchandise, not defective, or results of the customerís error:

     There will be a 25% inspection and restocking fee on returns if the merchandise

      is in the original container, has not been used, and can readily be restocked.

     An additional fee may apply if the product was a special order or non-stock item.

     The customer should also expect to pay the freight back to the manufacturer.

 

Credit will be issued on all authorized returned goods. Credit may be used towards future orders place with Omni Medical Supply, Inc. Omni Medical Supply, Inc. does not issue refunds in the form of cash, checks or credit cards.

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